Privacy should be understandable.

Pre-launch draft: This is product documentation, not legal advice. It must be reviewed and completed before accepting customers.

What Tela may process

Depending on the features you choose, Tela may process account information, contacts you add, selected call audio, transcripts, selected messages shared to Tela, summaries, projects, materials, appointments, addresses, reminders, support requests, usage records, and billing status.

How processing is initiated

Tela is designed to process call audio only after the required permission and to summarize only when requested. Selected messages enter through an explicit share action. The marketing website’s help bot uses a local FAQ list and does not send its chat to an AI provider.

Temporary transcripts

After transcription, Tela may keep the text temporarily while you choose to summarize, keep, or delete it. Temporary retention periods and deletion behavior will be stated in the production app.

Service providers

Planned providers include xAI for permitted transcription and summarization, Supabase for account and optional cloud data, Stripe for browser billing, Google Play for Android billing, and mapping/routing providers for navigation and travel estimates. Each provider receives only the information needed for the selected operation.

Your choices

You can decline cloud processing, delete local records, separately delete optional cloud copies, export saved information, turn reminders off, and cancel a subscription. Some legal or fraud-prevention records may need to be retained.

Security

Tela uses account isolation, server-side entitlement checks, signed payment events, and least-privilege access as production requirements. No system is completely secure.

Children

Tela is not intended for children under 13, or a higher minimum age where local law requires it.

Contact

For privacy requests, email privacy@telaassistant.com. For general support, email .